Need Help?
Seoul Sister is built around Yuri, your AI beauty advisor. For most questions, she's faster and more helpful than any support ticket.
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Ask Yuri First
Yuri can help with skincare questions, product recommendations, ingredient analysis, routine building, and navigating Seoul Sister features. She has access to our full product database and remembers your skin profile.
Chat with YuriAccount & Billing
Manage Subscription
Update payment method, view invoices, or cancel your subscription.
Go to Profile →Common Questions
How do I scan a Korean product label?
Go to the Scan page from the main menu. Point your camera at any Korean beauty product label and Yuri will translate ingredients, check safety, and compare prices instantly.
Can Yuri help me build a skincare routine?
Yes. Ask Yuri "Build me a routine" or visit the Routine page. She'll create a personalized K-beauty routine based on your skin type, concerns, and budget.
How does the Glass Skin Score work?
Take a selfie on the Glass Skin page. Yuri's AI analyzes 5 dimensions of skin health (luminosity, smoothness, clarity, hydration, evenness) and tracks your progress over time.
What happens if I cancel my subscription?
You keep access through the end of your billing period. Your skin profile, conversation history, and routines are preserved if you resubscribe later.
Is my skin data private?
Yes. Your skin profile, conversations with Yuri, and scan history are private to your account. We never sell personal data. See our Privacy Policy for details.
Still need help? Email us directly.
support@seoulsister.comWe typically respond within 24 hours.