1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Account information (name, email address, phone number)
- Profile information (skin type, beauty concerns, preferences)
- Photos you upload for AI skin analysis
- Payment information (processed securely by Stripe)
- Communication data (support tickets, WhatsApp messages)
- Purchase history and product preferences
Automatically Collected Information
- Usage data and analytics
- Device information and IP address
- Cookies and similar tracking technologies
- Location data (if permitted)
2. How We Use Your Information
We use the information we collect to:
- Provide personalized Korean beauty recommendations
- Process AI skin analysis and generate customized advice
- Manage your subscription and process payments
- Facilitate WhatsApp ordering and customer service
- Send product updates and promotional content (with consent)
- Improve our AI algorithms and user experience
- Comply with legal obligations and prevent fraud
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- Service Providers: Stripe (payment processing), Supabase (data storage), WhatsApp Business API
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encrypted data transmission and storage
- Secure payment processing through Stripe
- Regular security audits and updates
- Access controls and employee training
- Automated threat monitoring
5. Your Rights Under GDPR
If you are a resident of the European Union, you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@seoulsister.com or through our support system.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Improve our AI algorithms (anonymized data only)
Account data is typically deleted within 30 days of account closure, except where retention is required by law.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
8. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we discover we have collected such information, we will delete it promptly.
9. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and improve performance
- Provide personalized content and recommendations
- Measure the effectiveness of our marketing campaigns
You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices in our app
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
- Email: privacy@seoulsister.com
- Support: Submit a support ticket
- WhatsApp: +1 (234) 567-8900
- Data Protection Officer: dpo@seoulsister.com